Support

Need help with RefundTaxBack? Email support@konverter-pro.de and include your Shopify store URL plus a short description of the issue.

What To Include

• Your shop domain
• Whether the issue happens on billing, scanning, bulk scan, CSV export, or PDF export
• The date range you scanned
• Any visible error message

Response Time

We aim to respond to support requests within two business days, Monday through Friday.